01759 303155 info@thefeathers-hotel.co.uk

Terms & Conditions

Pets

Unfortunately pets are not permitted inside The Feathers main building with the exception of assistance dogs. We do have one outside Chalet allocated for residents with pets.

Cancellation and Insurance

If you cancel with at least 24hrs notice prior to check in, there will be no charge. If cancellation occurs with less than 24hrs notice we charge for the first nights stay, unless we are able to re-let the room. We advise guests to take out travel insurance to safeguard against the cost of cancellation.

Group/Block Bookings

10 or more rooms, 50% deposit is required 4 wks prior to arrival, and the balance 14 days befor arrival. These payments are non refundable, but you can cancel your booking free of charge if you do so before we take a deposit.

Arrival

We try to be as flexible as possible to meet your needs, and enhance your stay. All rooms will be available from 2pm, however if your accommodation is ready on your arrival anytime before this we will provide keys.

Departure

Guests are requested to check out by 10:30am to allow us to prepare for our next visitors. If circumstances require a different check out time we will review each request on its own merit.

Smoking Policy

For the safety and comfort of everyone at The Feathers, we have a strict non-smoking policy.Should anyone choose to ignore this policy they will be charged a fixed penalty of £50.00

Damages and Breakages

In the unlikely event that you cause any damages or breakages, we reserve the right to charge for these.Should any damages or breakages occur, you should report them immediately. In the event of a misplaced key there will be a charge of £25.00 to replace each key and lock.

Data

Any data gathered during the course of this booking may be held on computer but will never be passed on to a third party

Non Availability

We would only cancel your booking if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you. Our liability would not extend beyond this refund.

Liability

We do not accept any liability for any damage,loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Payment Terms

No deposit is required with the exception of group/block bookings. We take credit/debit card details to secure the booking, however no funds will be taken at the time of booking. The price includes accommodation and full English breakfast, unless otherwise stated. Payment should be made on departure by credit/debit card or cash

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Relax in style and sleep well.


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The Feathers

Situated in the heart of Pocklington, The Feathers provides 16 en-suite comfortable rooms as well as a friendly and relaxed restaurant and bar offering traditional home cooked food and selection of fine wines and guest ales.

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Phone:

01759 303155

Email:

info@thefeathers-hotel.co.uk

Address:

56 Market Place Pocklington
York, YO42 2AH